The survival of the team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. By doing this the leader restores trust and positive working relationships among team members. This course offers you an understanding about what causes conflicts on a team and the important role of healthy communication in handling conflicts. You will learn about your own conflict style and how to apply each of the five conflict styles based on the situation at hand. By learning the principles and strategies presented in this course, you will have the skills to keep your high-performance teams away from destructive patterns of conflict and on track to achieving their goals.
Today’s businesses are looking for professionals that can solve complex problems, be broadly understood, and effectively present data in multiple forms. In order to meet these growing needs professionals must think more critically about requests coming in, think creatively about the results they produce and become comfortable providing their analysis appropriately per audience. This course introduces critical and analytical thinking and problem solving tools for business application. Participants will learn and use a group of interconnected skills to analyze, creatively integrate, and evaluate the information they research and hear.
Coaching for Performance
This course introduces the coaching paradigm to participants. The topics of Dialogue, New Understanding, Actions and Change are introduced. Students will learn how to initially approach the coaching conversation, learn follow up techniques and get tips on writing changed performance documents.
An effective presentation occurs when the standard of delivery matches the quality of content. Having prepared for your presentation, you need to make sure that your delivery is targeted, engaging and audience appropriate. You need to communicate with enthusiasm if you want your audience to be accepting of your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright and how to set the right environment for your presentation. You will learn how to use your voice and body language to deliver a compelling message clearly and effectively.
This session combines the concept of setting goals with the process of achieving them. Often times these two ideas are addressed separately resulting in our goals and targets on one side and our time management strategies and prioritization methods on the other. By bringing these two concepts together participants come away with not only a target to hit but a roadmap to get there
Today’s leaders are a mixture of cheerleader, coach, hero, analyst and friend. The mind of a technician is not the same as that of the typical employee. Their motivators are different. What drives them is different. And the complexity of their deliverables is different. In this course, leaders will be guided through numerous methods and strategies to effectively direct their teams by employing Facilitative Leadership skills. They will learn how to enlist people to their vision of success, to get their ideas accepted and to keep technicians work aligned with the overall corporate vision.
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